Additionally, we may require that you have the product with you or otherwise have proof of possession when requesting price protection. Price protection is only available for up to 10 units of a particular product. Please note that this excludes limited-time price reductions, such as those that occur during special sales events (such as Black Friday, Cyber Monday, and Thrifty Thursday. To receive the refund or credit you must contact Apple within 14 calendar days of the price change. Should Apple reduce its price on any Apple-branded product within 14 calendar days from the date you receive your product, feel free to visit an Apple Retail Store or contact the Apple Contact Center at 1-80 to request a refund or credit of the difference between the price you were charged and the current selling price. Additional information about pricing and sales tax is available on the Payment & Pricing page. With regards to pricing, Apple reserves the right to change prices for products displayed at/on the Apple Store at any time, and to correct pricing errors that may inadvertently occur. and it’s not nice.įor complete details on how to return a product purchased at the Apple Store please visit the Returns & Refunds page. As an exception, you may return Apple-branded software if you do not agree to the licensing terms however, you may not retain or otherwise use any copies of returned software. Opened software cannot be returned if it contained a seal with the software license on the outside of the package and you could read the software license before opening its packaging.If you do not disable these features prior to returning your device, Apple may refuse the return or exchange. Apple provides security features to enable you to protect your product in case of loss or theft.In the case of items returned with a gift receipt, Apple will offer you an Apple Store Gift Card equal to the purchase price of the gift, including tax and any other fees.The following products are not eligible for return: electronic software downloads, subscriptions to the Software-Up-To-Date program, Apple Store Gift Cards, and any Apple Developer Connection products.Products can be returned only in the country or region in which they were originally purchased.For returns to an Apple Retail Store for cash, cash equivalent, and check transactions over $250, Apple will mail a refund check to you within 10 business days. If the item is returned within this timeframe, we’ll exchange it or offer a refund based upon the original payment method. Please contact your provider for more information.įor any other undamaged product, simply return it with the original receipt (or gift receipt) and original packaging within 14 days of the date you receive the product. Here’s the important part: returning your iPhone may not automatically cancel or reset your wireless account you are responsible for your wireless service agreement and for any applicable fees associated with your wireless account. In that unlikely event, we invite you to review the following terms related to returning a product.įor iPhone returns, you may return your undamaged iPhone with its included accessories within 14 days of purchase for a full refund. We understand, however, that sometimes a product may not be what you expected it to be. That’s because we go out of our way to ensure that they’re designed and built to be just what you need. We fundamentally believe you will be thrilled with the products you purchase from the Apple Store. If you still can't sign in, please contact Apple Store Customer Service at 1‑800‑MY‑APPLE. You can also visit the Your Apple ID Account page. If that doesn't work, you can find your username with our Apple ID recovery tool, iForgot. If you've forgotten your Apple ID, try your current email address. Getting One to One personal training and other services at an Apple Store.Ordering photos and photo books with iPhoto or Aperture.Access AppleCare support for your products.The App Store, for buying and downloading iOS and OSX applications.The iTunes Store, for buying music, movies, and TV shows. Sign in to Your Account (Opens in a new window) to begin taking advantage of them: You can save items you’re interested in purchasing, save a bag if you’re almost ready to place an order, check the status of or change your order, check Apple Gift Card balances, and much more.Īdditionally, your Apple ID gives you access to other Apple resources. By using your Apple ID, you can personalize your online shopping experience. If you have made purchases through the iTunes Store, you can use the same Apple ID. To create an Apple ID (typically your email address) or sign in using an existing Apple ID, click here (Opens in a new window).
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